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Service Terms

Effective Date: [September 1, 2026]
 

These Terms of Service (“Terms”) govern your access to and use of HealthDesk, including the HealthDesk mobile application, website, and related services (collectively, the “Services”).

HealthDesk is operated by Hawkeye Health, LLC, a Texas limited liability company (“Hawkeye Health,” “we,” “us,” or “our”).

By accessing or using HealthDesk, you agree to be bound by these Terms. If you do not agree, do not use the Services.
 

1. Description of Services

HealthDesk is a consumer health navigation and care coordination service designed to help users identify resources, coordinate services, and navigate healthcare-related needs.

HealthDesk:

  • Is not a medical provider

  • Does not diagnose, treat, or provide medical advice

  • Does not replace licensed healthcare professionals

All information and assistance provided through HealthDesk is for informational and coordination purposes only.


2. Eligibility

You must be at least 18 years old to use HealthDesk.

By using the Services, you represent that:

  • You are legally able to enter into a binding agreement

  • Any information you provide is accurate and complete


3. Account Registration & Responsibilities

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and current information

  • Maintain the confidentiality of your login credentials

  • Notify us promptly of unauthorized account access

You are responsible for all activity that occurs under your account.


4. No Medical Advice or Emergency Services

a. No Medical Advice

HealthDesk does not provide medical opinions, diagnoses, or treatment recommendations. Always seek advice from qualified healthcare professionals regarding medical conditions or decisions.

b. No Emergency Use

HealthDesk is not intended for emergencies.
If you are experiencing a medical emergency, call 911 or local emergency services immediately.


5. Member Responsibilities

When using HealthDesk, you agree to:

  • Use the Services only for lawful purposes

  • Not misuse, abuse, or interfere with the Services

  • Not submit false or misleading information

  • Not attempt to access restricted systems or data

We reserve the right to suspend or terminate access for violations of these Terms.


6. Payments & Fees

Certain Services may require payment.

  • Members granted access through a professional association or non-profit do not have any fees.

  • If applicable, any pricing and payment terms will be disclosed prior to purchase

  • Payments are processed through third-party payment processors

  • Hawkeye Health does not store full payment card information

Refunds, if any, are subject to the terms disclosed at the time of purchase.


7.Use of Text Messaging​

  • This SMS/Text Messaging Privacy Policy explains how HealthDesk and its affiliated organizations ("HealthDesk," "we," "us," or "our") collect, use, and protect information in connection with text messages and SMS communications sent through the HealthDesk platform.

  • When you choose to receive text messages from HealthDesk or an organization using the HealthDesk platform, we may collect and process information necessary to provide those communications, including your mobile telephone number, messaging preferences, consent or opt-in status, and information relating to your interaction with our messages.

  • We use your mobile telephone number and related information to send communications that you have requested or authorized, which may include appointment reminders, notifications,  program information, educational communications, administrative messages, and other communications from the organization with which you are affiliated.

  • We do not sell or rent your mobile telephone number or SMS opt-in information to third parties for their own marketing purposes.

  • By providing your mobile telephone number and affirmatively opting in to receive text messages, you consent to receive SMS messages from HealthDesk and/or the organization providing services through the HealthDesk platform.

  • Your consent to receive text messages is not a condition of purchasing goods or services.

  • Message frequency may vary depending on your interactions with the organization and your communication preferences. Message and data rates may apply depending on your mobile carrier and plan.

  • You may opt out of receiving SMS messages at any time by replying STOP to a message from HealthDesk. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from that messaging program unless you subsequently provide consent to receive them again.

  • For assistance, reply HELP to a message or contact the organization that provides your HealthDesk services.

  • You may also contact us directly regarding your messaging preferences.

  • HealthDesk may use third-party service providers to transmit and deliver SMS messages on our behalf. These providers may process your mobile telephone number and other information necessary to facilitate messaging services.

  • We do not authorize these service providers to use your mobile telephone number or SMS opt-in information for their own independent marketing purposes.

  • We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through the HealthDesk platform. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

  • End users opt-in to receiving text messages by registering an account with their professional association in which they have been granted access to HealthDesk and adding their phone number. They check a box agreeing to receive text messages from Hawkeye Health, LLC. Additionally, end users can also opt-out by texting STOP. Standard data and messaging rates apply. 


8. Referrals & Third-Party Services

HealthDesk may assist with referrals or connections to third-party providers, vendors, or service partners.

You acknowledge that:

  • Third parties are independent entities

  • Hawkeye Health does not control or guarantee third-party services

  • Any services you receive from third parties are governed by their own terms

Hawkeye Health is not responsible for acts, omissions, or outcomes related to third-party services.


9. Intellectual Property

All content within HealthDesk — including text, graphics, logos, software, and designs — is owned by or licensed to Hawkeye Health and protected by intellectual property laws.

You may not:

  • Copy, modify, distribute, or reverse engineer any part of the Services

  • Use HealthDesk branding without written permission


10. Privacy

Your use of HealthDesk is subject to our Privacy Policy, which explains how we collect, use, and protect your information.

By using HealthDesk, you consent to data practices described in the Privacy Policy.


11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED

  • WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET YOUR EXPECTATIONS


12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWKEYE HEALTH SHALL NOT BE LIABLE FOR:

  • INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR SPECIAL DAMAGES

  • LOSS OF DATA, PROFITS, OR BUSINESS

  • HEALTHCARE DECISIONS MADE BASED ON INFORMATION PROVIDED THROUGH THE SERVICES

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY YOU (IF ANY) FOR THE SERVICES IN THE PRIOR 12 MONTHS.


13. Indemnification

You agree to indemnify and hold harmless Hawkeye Health, its officers, employees, and partners from claims, damages, or expenses arising from:

  • Your misuse of the Services

  • Violation of these Terms

  • Violation of any applicable law or third-party rights


14. Termination

We may suspend or terminate your access to HealthDesk at any time, with or without notice, if you violate these Terms or if required by law.

Upon termination, your right to use the Services ends immediately.


15. Modifications to Services or Terms

We may modify these Terms or the Services at any time.

Updated Terms will be posted with a revised effective date. Continued use after changes constitutes acceptance.


16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes arising under these Terms shall be resolved exclusively in state or federal courts located in Texas, unless otherwise required by law.


17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Hawkeye Health regarding the Services.
 

18. Contact Information

Hawkeye Health, LLC
Attn: Legal / Terms of Service
Email: [contact@hawkeyehealth.io]
State of Organization: Texas, USA

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