Service Terms

Hawkeye Health, LLC

HealthDesk Terms of Service

Effective Date: September 1, 2026

These Terms of Service (“Terms”) govern your access to and use of HealthDesk, including the HealthDesk mobile application, website, and related services (collectively, the “Services”).

HealthDesk is operated by Hawkeye Health, LLC, a Texas limited liability company (“Hawkeye Health,” “we,” “us,” or “our”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services.

1. Description of Services

HealthDesk is a digital health navigation, engagement, and care coordination platform that may help users identify resources, access educational information, communicate with support personnel, coordinate services, and navigate healthcare-related needs.

The specific features available to you may depend on the organization through which you receive access to HealthDesk (“Partner Organization”).

HealthDesk:

Is not a medical provider
Does not diagnose medical conditions
Does not provide medical treatment
Does not replace a licensed healthcare professional
Does not provide emergency medical services
Does not guarantee any particular healthcare outcome
Does not provide legal services

Information and assistance provided through HealthDesk are intended for general informational, educational, navigation, and coordination purposes.

You are responsible for obtaining appropriate professional medical advice for your individual circumstances.

2. Eligibility

Unless otherwise authorized by Hawkeye Health or a Partner Organization, you must be at least 18 years old to use HealthDesk.

By using the Services, you represent that:

You are legally capable of entering into a binding agreement
The information you provide is accurate and complete
You will comply with these Terms and applicable laws

If a particular HealthDesk program is made available to individuals under 18 through a Partner Organization, additional terms, parental or guardian consent, or other requirements may apply.

3. Account Registration and Responsibilities

Certain features of HealthDesk may require you to create an account.

You agree to:

Provide accurate, current, and complete information
Maintain the accuracy of your account information
Keep your login credentials confidential
Use reasonable care to protect access to your account
Notify Hawkeye Health promptly if you believe your account has been compromised or accessed without authorization

You are responsible for activity occurring through your account, except to the extent that such activity results from Hawkeye Health's failure to maintain reasonable security measures or other circumstances for which you are not responsible.

You may not share your account credentials with another person unless expressly permitted by Hawkeye Health or the applicable Partner Organization.

4. No Medical Advice or Emergency Services

A. No Medical Advice

HealthDesk does not provide medical diagnoses, medical opinions, or medical treatment.

Information provided through the Services, including information provided through educational materials, navigation tools, automated systems, or communications with support personnel, should not be considered a substitute for professional medical advice, diagnosis, or treatment.

You should consult an appropriately qualified healthcare professional regarding any medical condition, symptom, treatment, medication, or healthcare decision.

Do not disregard or delay seeking medical advice because of information provided through HealthDesk.

B. No Emergency Services

HealthDesk is not an emergency service and should not be used for medical emergencies.

If you are experiencing a medical emergency, call 911 or your local emergency services immediately.

HealthDesk does not continuously monitor users for medical emergencies and cannot guarantee that communications submitted through the Services will be reviewed or responded to immediately.

5. Automated and AI-Assisted Features

Certain HealthDesk features may use automated systems, artificial intelligence, or machine-learning technologies to provide information, organize content, assist with navigation, facilitate communications, or support other platform functions.

Automated or AI-assisted information may contain errors, omissions, or inaccuracies and should not be relied upon as a substitute for professional medical advice or human judgment.

You should independently verify important information, particularly information relating to healthcare, treatment, medications, benefits, eligibility, or other matters that could materially affect your health or wellbeing.

Where applicable, communications with automated systems may be identified as such within the Services.

6. Member Responsibilities and Acceptable Use

You agree to use HealthDesk only for lawful and authorized purposes.

You may not:

Use the Services in violation of any applicable law or regulation
Submit false, misleading, fraudulent, or impersonated information
Attempt to gain unauthorized access to the Services, accounts, systems, or data
Access or attempt to access another user's account without authorization
Interfere with or disrupt the operation or security of the Services
Introduce malicious software, code, or other harmful material
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services
Scrape, crawl, harvest, or systematically collect information from the Services without written authorization
Copy, reproduce, distribute, sell, sublicense, or commercially exploit the Services without authorization
Circumvent security, authentication, access-control, or usage restrictions
Use the Services to harass, threaten, abuse, or harm another person
Use the Services to transmit unlawful, defamatory, or infringing material
Use the Services to impersonate Hawkeye Health, a Partner Organization, healthcare professional, or another individual

Hawkeye Health may investigate suspected violations and may suspend or terminate access where appropriate.

7. Text Messaging and SMS Communications

Hawkeye Health may provide SMS and text messaging communications through HealthDesk.

A. SMS Consent

Where SMS communications are offered, you may be asked to provide your mobile telephone number and affirmatively opt in to receive text messages.

By affirmatively opting in, you consent to receive text messages from Hawkeye Health and/or the organization providing services through the HealthDesk platform.

Your consent to receive text messages is not a condition of purchasing goods or services.

B. Types of Messages

Depending on the HealthDesk program, text messages may include:

Appointment or event reminders
Program notifications
Administrative communications
Educational or informational communications
Service notifications
Communications from a Partner Organization
Other communications consistent with the messaging program to which you have opted in

Message frequency may vary.

Message and data rates may apply depending on your mobile carrier and plan.

C. Opting Out

You may opt out of SMS communications at any time by replying STOP to a HealthDesk text message.

After you send STOP, you may receive a confirmation message, and you will no longer receive messages from that messaging program unless you subsequently provide consent.

For assistance, reply HELP to a HealthDesk text message or contact the organization providing your HealthDesk services.

D. SMS Service Providers

Hawkeye Health may use third-party service providers to transmit and deliver SMS messages.

These providers may process your mobile telephone number, messaging preferences, consent records, and other information necessary to provide messaging services.

Hawkeye Health does not sell or rent mobile telephone numbers or SMS opt-in information to third parties for their own independent marketing purposes.

E. SMS Limitations

Text messages may be accessible to others who have access to your mobile device or phone account. You should use appropriate discretion when viewing SMS communications.

Hawkeye Health cannot guarantee the delivery, timeliness, or security of every text message because SMS delivery may depend on mobile carriers, network availability, device settings, and other factors outside Hawkeye Health's control.

8. Referrals and Third-Party Services

HealthDesk may provide information about, facilitate referrals to, or connect you with third-party providers, vendors, organizations, resources, or service partners.

You acknowledge that:

Third parties are independent entities
Hawkeye Health does not control third-party services
Hawkeye Health does not guarantee the availability, quality, qualifications, accuracy, safety, or outcomes of third-party services
Third-party services may be subject to separate terms and privacy policies

Any relationship you establish with a third party is between you and that third party.

To the maximum extent permitted by law, Hawkeye Health is not responsible for the acts, omissions, services, products, representations, or outcomes of third parties.

9. User Content and Communications

You may have the ability to submit information, questions, messages, feedback, or other content through HealthDesk (“User Content”).

You retain any rights you have in your User Content.

By submitting User Content through the Services, you grant Hawkeye Health a limited, non-exclusive right to host, store, process, transmit, display, and otherwise use that User Content as reasonably necessary to provide, maintain, secure, and improve the Services and to fulfill our contractual and legal obligations.

You represent that you have the right to submit the User Content and that your submission does not knowingly violate applicable law or the rights of another person.

Hawkeye Health does not claim ownership of your personal health information merely because you submit it through HealthDesk.

10. Intellectual Property

The Services and all related technology, software, designs, interfaces, graphics, logos, trademarks, text, documentation, and other materials are owned by or licensed to Hawkeye Health and are protected by applicable intellectual property laws.

Subject to these Terms, Hawkeye Health grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

You may not:

Copy or reproduce the Services except as permitted by law
Modify or create derivative works of the Services
Distribute or publicly display proprietary portions of the Services
Reverse engineer or attempt to extract source code
Remove proprietary notices
Use Hawkeye Health or HealthDesk trademarks without written permission

HealthDesk and Hawkeye Health names, logos, and related marks are trademarks or service marks of Hawkeye Health, LLC or their respective owners.

11. Privacy

Your use of HealthDesk is also subject to the Hawkeye Health Privacy Policy, which describes how Hawkeye Health collects, uses, discloses, and protects personal information.

The Privacy Policy is incorporated into these Terms by reference.

Where you access HealthDesk through a Partner Organization, that organization may also have its own privacy practices and notices.

12. Payments and Fees

Certain Services or features may require payment.

Unless otherwise stated:

Members receiving access through a professional association, nonprofit, healthcare organization, or other Partner Organization do not pay fees for access provided through that organization
Any applicable pricing and payment terms will be disclosed before purchase
Payments may be processed through third-party payment processors
Hawkeye Health does not store full payment card information

Refunds, cancellations, or other payment terms will be governed by the terms disclosed at the time of purchase and applicable law.

13. Service Availability

Hawkeye Health will use reasonable efforts to maintain the availability and functionality of the Services.

However, the Services may occasionally be unavailable due to:

Scheduled maintenance
Emergency maintenance
Software or hardware failures
Internet or telecommunications failures
Third-party service interruptions
Security incidents
Circumstances beyond Hawkeye Health's reasonable control

Hawkeye Health does not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

14. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

HAWKEYE HEALTH DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND RELIABILITY.

HAWKEYE HEALTH DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE;
INFORMATION PROVIDED THROUGH THE SERVICES WILL ALWAYS BE ACCURATE, COMPLETE, OR CURRENT;
THE SERVICES WILL MEET YOUR PARTICULAR REQUIREMENTS;
THE SERVICES WILL PRODUCE A PARTICULAR HEALTHCARE, FINANCIAL, OR OTHER OUTCOME; OR
DEFECTS OR ERRORS WILL ALWAYS BE CORRECTED.

NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY OR RIGHT THAT CANNOT LAWFULLY BE EXCLUDED OR LIMITED.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWKEYE HEALTH AND ITS OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES.

HAWKEYE HEALTH SHALL NOT BE LIABLE FOR HEALTHCARE DECISIONS, TREATMENT DECISIONS, OR OTHER ACTIONS TAKEN BY YOU OR THIRD PARTIES BASED ON INFORMATION PROVIDED THROUGH THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HAWKEYE HEALTH'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS SHALL NOT EXCEED THE GREATER OF:

(A) THE AMOUNT YOU PAID TO HAWKEYE HEALTH FOR THE SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR

(B) ONE HUNDRED U.S. DOLLARS ($100).

The limitations in this section apply regardless of the theory of liability and even if Hawkeye Health has been advised of the possibility of such damages.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

16. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Hawkeye Health and its officers, directors, employees, and agents from claims, liabilities, damages, losses, costs, and reasonable expenses arising out of or related to:

Your violation of these Terms
Your misuse of the Services
Your violation of applicable law
Your violation of another person's rights
User Content you submit that gives rise to a third-party claim

Hawkeye Health reserves the right to assume exclusive control of the defense of any matter subject to indemnification, and you agree to reasonably cooperate with that defense.

17. Suspension and Termination

Hawkeye Health may suspend or terminate your access to the Services if:

You violate these Terms
You engage in fraudulent, abusive, or unlawful conduct
Your use presents a security or operational risk
Suspension or termination is required by law
A Partner Organization terminates or changes your authorization to access HealthDesk
Hawkeye Health discontinues the applicable Services

Where appropriate, Hawkeye Health may provide notice before suspension or termination, but we may act without prior notice where necessary to protect users, systems, or legal rights.

Upon termination, your right to use the Services will end immediately.

Sections that by their nature should survive termination, including intellectual property, disclaimers, limitations of liability, indemnification, and dispute provisions, will survive termination.

18. Modifications to the Services and Terms

Hawkeye Health may modify, suspend, or discontinue all or part of the Services at any time.

We may also modify these Terms from time to time.

When we make material changes, we may provide notice through the Services, by email, or by other reasonable means where required by applicable law.

The updated Terms will be posted with a revised Effective Date.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms, except where applicable law requires additional consent.

19. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles.

Subject to applicable law, any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Texas, and you consent to the personal jurisdiction and venue of those courts.

Nothing in this section limits any rights you may have under applicable consumer protection or other laws that cannot be waived by contract.

20. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

21. Waiver

A failure by Hawkeye Health to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

22. Assignment

You may not assign or transfer your rights or obligations under these Terms without the prior written consent of Hawkeye Health.

Hawkeye Health may assign or transfer these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar transaction.

23. Entire Agreement

These Terms, together with the Hawkeye Health Privacy Policy and any additional terms expressly incorporated by reference, constitute the entire agreement between you and Hawkeye Health regarding your use of the Services.

If additional terms apply to a particular feature or service, those terms will govern to the extent of any conflict with these Terms.

24. Contact Information

Hawkeye Health, LLC
Attn: Legal / Terms of Service
Email: contact@hawkeyehealth.io
State of Organization: Texas, USA