​Last Updated: March 5, 2026

​

1. Introduction

HealthDesk (“HealthDesk,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the HealthDesk mobile application, website, and related services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
 

2. Information We Collect

We may collect the following categories of information:
 

Personal Information

Information that can identify you directly or indirectly, including:

• Name

• Email address

• Phone number

• Account login credentials

• Organization affiliation (if using through a partner organization)
   

Health and Support Information

If you choose to provide it, we may collect information related to:

• Injury, illness, or disability information

• Care coordination details

• Health navigation requests

• Information related to treatment journeys or support needs

This information is used solely to support navigation, care coordination, and service delivery through the platform.
 

Device and Usage Information

We may automatically collect:

• Device type

• Operating system

• Browser type

• App usage data

• IP address

• Log files

• Interaction analytics
   

Communications

We may collect information when you:

• Contact customer support

• Submit feedback

• Participate in surveys

• Communicate with navigators or support teams through the platform
   

3. How We Use Your Information

HealthDesk may use your information to:

• Provide and operate the Services

• Deliver health navigation and support tools

• Personalize user experiences

• Connect users with resources, providers, or support organizations

• Improve the functionality and performance of the platform

• Communicate service updates or support responses

• Ensure security and prevent fraud

• Comply with legal obligations

We do not sell personal information to third parties.
 

4. How Information May Be Shared

We may share information in the following situations:
 

Partner Organizations

If you access HealthDesk through a sponsoring organization (such as a health association, provider, or payer), limited information may be shared with that organization to support program participation, reporting, or care coordination.
 

Service Providers

We may share information with trusted vendors who help operate our platform, such as:

• Cloud hosting providers

• Analytics providers

• Customer support tools

• Security monitoring services

These partners are required to maintain appropriate confidentiality and security safeguards.
 

Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations

• Respond to legal processes

• Protect the rights, safety, or security of users or HealthDesk
   

Business Transfers

If HealthDesk undergoes a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.
 

5. Data Security

HealthDesk implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures may include:

• Encryption of data in transit

• Secure cloud infrastructure

• Access controls

• Authentication protections

• Monitoring for suspicious activity

While we strive to protect your information, no system can be guaranteed to be 100% secure.
 

6. Health Information and HIPAA

In some cases, HealthDesk may operate as a service provider to healthcare organizations. When HealthDesk receives protected health information on behalf of a healthcare provider or health plan, we may operate as a Business Associate under applicable healthcare privacy laws.

In those situations:

• Information may be governed by agreements with healthcare partners

• Additional protections and compliance requirements may apply

Users should refer to the privacy practices of the healthcare organization that referred them to HealthDesk for additional details.
 

7. Your Privacy Choices

Depending on your location and applicable laws, you may have rights to:

• Access personal information we hold about you

• Request correction of inaccurate information

• Request deletion of your information

• Restrict certain data uses

• Opt out of certain communications

Requests can be made by contacting us using the information provided below.
 

8. Data Retention

HealthDesk retains personal information only as long as necessary to:

• Provide the Services

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Enforce agreements
   

9. Children's Privacy

HealthDesk does not knowingly collect personal information from children under the age of 13 without appropriate parental or guardian consent. If we become aware that such information has been collected improperly, we will take steps to delete it.
 

10. Third-Party Links

The Services may contain links to external websites or resources. HealthDesk is not responsible for the privacy practices or content of those third parties.
 

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When updates occur, the “Last Updated” date will be revised. Continued use of the Services after updates constitutes acceptance of the revised policy.
 

12. Contact Information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

HealthDesk
Email: contact@hawkeyehealth.io
Website: www.hawkeyehealth.io
 

13. California Privacy Rights

If you are a California resident, you may have additional rights regarding access, deletion, and control of your personal information under applicable state privacy laws. Requests may be submitted through the contact information above.

This Privacy Policy is intended to provide transparency regarding HealthDesk's data practices and may be supplemented by additional disclosures where required by law or contractual obligations.

14. Use of Text Messaging
 

• This SMS/Text Messaging Privacy Policy explains how HealthDesk and its affiliated organizations ("HealthDesk," "we," "us," or "our") collect, use, and protect information in connection with text messages and SMS communications sent through the HealthDesk platform.

• When you choose to receive text messages from HealthDesk or an organization using the HealthDesk platform, we may collect and process information necessary to provide those communications, including your mobile telephone number, messaging preferences, consent or opt-in status, and information relating to your interaction with our messages.

• We use your mobile telephone number and related information to send communications that you have requested or authorized, which may include appointment reminders, notifications,  program information, educational communications, administrative messages, and other communications from the organization with which you are affiliated.

• We do not sell or rent your mobile telephone number or SMS opt-in information to third parties for their own marketing purposes.

• By providing your mobile telephone number and affirmatively opting in to receive text messages, you consent to receive SMS messages from HealthDesk and/or the organization providing services through the HealthDesk platform.

• Your consent to receive text messages is not a condition of purchasing goods or services.

• Message frequency may vary depending on your interactions with the organization and your communication preferences. Message and data rates may apply depending on your mobile carrier and plan.

• You may opt out of receiving SMS messages at any time by replying STOP to a message from HealthDesk. After you send STOP, you may receive a confirmation message, and you will no longer receive SMS messages from that messaging program unless you subsequently provide consent to receive them again.

• For assistance, reply HELP to a message or contact the organization that provides your HealthDesk services.

• You may also contact us directly regarding your messaging preferences.

• HealthDesk may use third-party service providers to transmit and deliver SMS messages on our behalf. These providers may process your mobile telephone number and other information necessary to facilitate messaging services.

• We do not authorize these service providers to use your mobile telephone number or SMS opt-in information for their own independent marketing purposes.

• We use reasonable administrative, technical, and organizational safeguards designed to protect information processed through the HealthDesk platform. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

• End users opt-in to receiving text messages by registering an account with their professional association in which they have been granted access to HealthDesk and adding their phone number. They check a box agreeing to receive text messages from Hawkeye Health, LLC. Additionally, end users can also opt-out by texting STOP. Standard data and messaging rates apply.